This Privacy Policy explains how information is managed for users of the stake com website and app. By accessing the site or opening an account, you agree to this policy.
Introduction
Stake com is an internationally licensed online gaming platform. Millions of players across Bangladesh and around the world enjoy sports betting and casino games on stake com every day. As a valued member of this community, the security of your personal information is our top priority.
This Privacy Policy clearly outlines what information stake com collects, how it is used, who it is shared with, and how you can control your data. This document is written in English for the convenience of our Bangladeshi users.
Stake com's Privacy Policy is built in accordance with international data protection laws and the GDPR (General Data Protection Regulation). For any questions or concerns, please reach out to our support team.
Stake com will never sell your personal information to third parties or use it for unauthorized purposes without your consent.
What Information Is Collected
Various types of information are collected when you open an account, play games, or use our services on stake com. Full details are provided below:
| Data Type | What Is Included | When It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Email address, mobile number, postal address | At the time of account registration |
| Financial Information | Mobile banking number, transaction history | During Deposits & Withdrawals |
| Device Information | IP address, browser type, operating system | Automatically during site visits |
| Gaming Data | Game history, betting patterns, session duration | While Playing Games |
Stake com only collects information that is necessary to provide our services, ensure security, and meet legal obligations. No unnecessary data is collected.
How Your Information Is Used
Stake com uses the information collected for the following purposes:
- Account Management: To create, verify, and manage your account.
- Payment Processing: To ensure deposits and withdrawals are processed securely.
- Customer Support: To resolve issues and provide customer support.
- Fraud Prevention: To protect accounts and detect fraudulent activity.
- Legal Compliance: To comply with licensing authority directives.
- Personalised Experience: To offer games and promotions tailored to your preferences.
- Responsible Gaming: To detect unusual gaming patterns and provide timely assistance.
stake com never sells your data to advertisers. You can opt out of marketing communications at any time.
Cookie Policy
The stake com website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your language preferences and settings.
- Analytics Cookies: Helps monitor site usage so we can make improvements.
- Performance Cookies: Detects page loading speed and technical issues.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain stake com features.
Disabling cookies entirely may cause your login session to expire repeatedly and disrupt your gaming experience.
Sharing Information with Third Parties
Stake com does not sell your data to third parties. However, information may be shared in certain specific circumstances:
- Payment Provider: Mobile banking services such as bKash, Nagad, and Rocket receive only the limited information required to process payments.
- Game Provider: Live Casino and slots game software partners may access gaming data.
- KYC Service: Trusted third-party services may be used for identity verification.
- Legal Authorities: Information may be disclosed in response to lawful requests from courts or regulatory authorities.
- Cloud Services: Internationally recognised cloud providers are used for secure data storage.
All third parties sign a Non-Disclosure Agreement (NDA) with stake com and are prohibited from using your data for their own purposes.
Data Retention Period
Stake com does not store your data indefinitely. Specific retention periods are defined for each type of information:
- Account Information: Up to 5 years after account closure.
- Financial Transaction Records: Up to 7 years for legal compliance purposes.
- Gaming History: For the duration of the account and up to 2 years after closure.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
- Support Contact: 1 year after resolution.
Certain data may not be eligible for deletion before a set period due to legal obligations. Contact support for more information.
Your Rights
You have clear rights over your data on stake com. Your key rights are outlined below:
Right to Know
You have the right to know what information is held about you.
Right to Rectification
You can request corrections to any information that is inaccurate or incomplete.
Right to Erasure
Under certain conditions, you may request the permanent deletion of your data.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Data Portability
You have the right to request your data in a machine-readable format.
Marketing Opt-Out
You can request to opt out of promotional communications at any time.
To exercise any of these rights, contact the stake com support team. Requests are typically fulfilled within 30 days.
Children's Privacy
Stake com strictly prohibits access by anyone under the age of 18. We do not knowingly collect data from minors.
- Age is verified at registration, and any account suspected of belonging to a minor is suspended immediately.
- If an underage account is identified, all associated data is securely deleted.
- If parents discover their child is using stake com, please contact our support team immediately.
Protect your child from online gaming. Use parental control software and monitor your children's devices.
Security Measures
Stake com uses industry-leading security technology to protect your data. Our security infrastructure is as follows:
- SSL/TLS Encryption: 256-bit encryption is applied to all data transfers.
- Two-Factor Authentication (2FA): Two-factor protection is available for your account.
- Firewall & DDoS Protection: Advanced cyber attack prevention measures are in place at the server level.
- Regular Security Audits: Regular penetration testing is conducted by third parties.
- Data Masking: Sensitive information such as card numbers is masked before being stored in logs.
- Restricted Access: Only authorized personnel may access specific data.
To keep your stake com account secure, use a strong password, enable 2FA, and avoid logging in over public Wi-Fi.
Policy Changes
Stake com may update this Privacy Policy from time to time. If changes are made, you will be notified in the following ways:
- The "Last Updated" date at the top of the page will be revised accordingly.
- You will be notified at your registered email address whenever significant changes are made.
- You will be notified via a pop-up message upon logging into the site.
Continued use of stake com after any changes will be taken as your acceptance of the updated policy. We recommend reviewing this page regularly.
Contact
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our dedicated Data Privacy Team:
- Email: [email protected]
- Live Chat: Click the chat icon at the bottom right of the site.
- Response Time: Within a maximum of 72 hours.
- Support Hours: 7 days a week, 24 hours a day.
For answers to common questions, visit our FAQ Page Check there first — you'll find answers to many common questions already covered.